Frequently asked questions?

What is Phoco Services Help?

Unlike traditional support, you don’t have to call multiple numbers, be on hold or bounce around to different people. From setup and troubleshooting, to discovering all your device’s amazing features, our tech experts help you unlock your device’s full potential – so you can be more productive and stay connected.

How do I reach a Phoco Services Expert?

There are two convenient ways to reach a live, U.S.-based support expert:
1. Call or Text Us at (580) 634-5708
2. Email Us at support@phocoservices.com

How many times can I call Phoco Services Experts each week?

As many as you like! Tech experts are here for you and will help you with virtually any question, big or small, anytime.

What if I have more complicated issues with my phone that needs to be resolved?

Through the Phoco Services Website, customers have direct, one-click access to friendly and knowledgeable Tech Help to troubleshoot customer problems, no matter how simple or complex, across platforms, devices, and services. No wait times, menus, or appointments needed.

What types of things can Phoco Services Experts help me with?

Tech experts are trained to help you with your device and everything you connect your device to. Examples:

1. Transfer to a new OS platform – move your music, pictures, contacts across operating systems
2. Software updates – never worry about OS updates agai.n
3. Device/ tune-up – battery running slow or sluggish? Enhance your device’s performance and maximize your battery life
4. Making you more productive – app recommendations so you can make the most out of your device
5. Connecting to your car or home – support for your phone and everything you connect to it
6. Backing up security to the cloud – never worry about your personal data or contacts again
And so much more

What do I do with my old device?

Phoco Services has a donation option for old devices, if you have old or unwanted devices Phoco Services takes donted devices and refurbishes them for family’s in need.